Refund and Returns Policy

Overview

The below Returns and Refunds policies apply to the purchase of goods and/or services from the Company only and are subject to Terms of Service at all times. For any goods and/or services sold by third-parties, please refer to the Terms & Conditions of the applicable third-party for any returns and/or refunds policies.

Returns

We do not accept returns of any consumable products purchased online. All returned products, without informing us will be discarded on receipt.

At our discretion, we may ask you to return products back to us. If a return is requested, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at support@hiseltzers.com

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

Unfortunately, we cannot accept returns on gift cards, or other virtual products.

Exchanges

At our discretion, we may replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@hiseltzers.com.

Refunds

A refund may be requested in the following scenarios:

Order(s) placed online for shipping may be canceled, and refunded before they are shipped. Once an order has been shipped and a tracking number has been issued, we are unable to cancel your order, or issue a refund.
Order(s) that arrive with products damaged during shipping, or for other product-related issues at our discretion

If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@hiseltzers.com.

Subscription Cancellation Policy

To cancel hi Seltzer subscriptions, please follow the instructions below.

Go to Subscriptions and sign in with the hi Seltzer account you used to purchase your subscription.
Find your subscription and select Manage. NOTE: If you see Turn on recurring billing instead of a link that says Manage, this means your subscription is already set to expire on the date shown and you won’t be automatically charged after this date. There’s nothing further to do at this time and you can continue to use the product until the subscription expires.
On the next page, select Cancel
Scroll through and follow the instructions on the page to proceed with cancellation.

Shipping policy

Shipping Methods and Costs

At hi Seltzer, we look to process orders as quickly as we can. At checkout, you will be prompted to choose a shipping method for your Product(s). You will pay all shipping and handling charges specified during the ordering process. Shipping costs are dependent on the Products in your order and the shipping method you select. Your total shipping charges will automatically compute during checkout prior to the completion of your order.

We process and ship all orders within 48 hours of an order placement once the funds have cleared your account. Orders are processed and shipped during regular business hours (Monday through Friday 8:00AM – 5:00PM PST, excluding holidays). Orders placed during special promotions or on a holiday are excluded. We do not ship on national holidays.

Generally, if you are shipping within the United States, you will have the option of upgrading your shipping method for faster delivery (Ground, Third Day, Second Day or Overnight Service).

Title and risk of loss pass to you upon our transfer of the Products to the shipping carrier. Shipping and delivery dates are estimates only and cannot be guaranteed. We are not liable for any delays in shipments.

Please email support@hiseltzers.com if you have any questions.

E-mails About Your Order

After you place your order, you will receive e-mails about your order. Below are examples of e-mails you might receive:

Order Confirmation. This e-mail confirms that we have received your order and includes your order number. Keep this e-mail for your records.
Shipment Confirmation. This e-mail confirms that your order, or part of your order has shipped. You may receive multiple e-mails depending on the Products you selected, or if you ordered multiple Products and they were shipped separately. The arrival time of your order depends on the shipping method selected, Product selected, and your shipping location.
Important Notice About Your Order. There are a few reasons why you would receive this e-mail, including: difficulty in processing your order, inability to ship to the address provided, duplicate order, cancellation of order. Should you receive a notice like this, please email us at @hiseltzers.com immediately so the problem can be addressed.

Tracking Your Order

At our warehouse, tracking numbers are assigned to packages almost immediately and generally appear on our website along with your order information. Orders placed on hiseltzers.com may be delivered by one of several different carriers and shipping methods. Therefore, tracking availability may vary depending on the type of Product you purchased, the shipping method you selected during checkout, and the carrier that is delivering your Product(s).

Finding Your Order Status

The status of your order is easy to find.

Check your e-mail. You were required to enter an e-mail address during checkout; you will receive e-mails at your address keeping you up to date about the status of your order.
Visit the Site. Sign-in for Your Order History at hiseltzers.com twenty-four (24) hours a day. If you signed up for a Hi Seltzer account, you may view information about your most recent orders (including tracking information) as well as past orders.
Contact us. If you still have questions about your order, please email us at hiseltzers.com.

How is order status different from tracking information?

The status of your order is supplied by us and represents what is happening with your order between the time you place it and the time it ships from our warehouse. Once your order leaves our warehouse, it is handled by a carrier (such as FedEx or USPS) that may provide tracking information until your order is delivered*. The tracking information is accessible from Your Order History on our Site when it becomes available.

*Tracking information may not be available for up to [three (3)] full business days after a Product is shipped from our warehouse.